Skills & Competencies for Chief of Staff

Chief of Staff job profile

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JOB SUMMARY for Chief of Staff

Plans and directs all administrative, financial, and operational activities for the organization's President, CEO or other executive.

JOB RESPONSIBILITIES for Chief of Staff

Organizes and prioritizes critical issues and required information for the executive to facilitate efficient decision making. Acts as a point of contact or gatekeeper between top management and other stakeholders. Provides oversight and guidance to projects of high importance. May act as an advisor to the chief executive. May be responsible for the management of executive support staff.

Chief of Staff SALARY RANGE

BASE 50%
$292,790
TOTAL 50%
$372,837
Job Level
M05
Job Code
EX05000254
Education/Degree
Bachelor's Degree
Reports To
CEO or Executive

Chief of Staff Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Chief of Staff skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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4 general skills or competencies (Job family competencies) for Chief of Staff

1 Job Family Competencies – Administrative Management
Proficiency Level -3
Skill definition-Designing and managing the whole structure of our business to ensure that the flow of information is effective and that resources are used efficiently.
Level 1 Behaviors
(General Familiarity)
Describes the concept and meaning of administrative management.
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Level 2 Behaviors
(Light Experience)
Applies techniques in doing basic tasks in administrative management.
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Level 3 Behaviors
(Moderate Experience)
Coordinates with administrative management for the assigned services of the staff.
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Level 4 Behaviors
(Extensive Experience)
Directs front desk operations for the completion of department deliverables in administrative management.
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Level 5 Behaviors
(Mastery)
Adapts with future trends of administrative management.
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2 Job Family Competencies – Operations Management
Proficiency Level -3
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Discusses the standard procedures in operations management.
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Level 2 Behaviors
(Light Experience)
Compiles monthly collection operations management statistics and reporting.
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Level 3 Behaviors
(Moderate Experience)
Implements important policy and strategic decisions to comply with operation requirements.
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Level 4 Behaviors
(Extensive Experience)
Manages the identification of gaps in performance to improve operations management strategies.
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Level 5 Behaviors
(Mastery)
Creates metrics to evaluate the performance of various business operations.
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3 Chief of Staff - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Chief of Staff
Proficiency Level - 4
5 Competency for - Chief of Staff
Proficiency Level - 5

18 soft skills or competencies (core competencies) for Chief of Staff

1 Core Competencies – Business Acumen
Proficiency Level -3
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Describes the market conditions that impact the business.
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Level 2 Behaviors
(Light Experience)
Collects and compiles competitor information for competitive analysis.
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Level 3 Behaviors
(Moderate Experience)
Communicates financial insights that positively influence the business plan development process.
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Level 4 Behaviors
(Extensive Experience)
Evaluates and explains the financial aspects of a business initiative to different teams.
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Level 5 Behaviors
(Mastery)
Champions organizational change and digital transformation to drive higher business performance.
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2 Core Competencies – Industry Knowledge
Proficiency Level -3
Skill definition-Demonstrating thorough knowledge of the industry's value chain, business, issues, trends, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Describes the entire value chain of the industry.
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Level 2 Behaviors
(Light Experience)
Follows and respects the industry standards and regulations.
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Level 3 Behaviors
(Moderate Experience)
Gathers and analyses market intelligence to drive operational optimization.
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Level 4 Behaviors
(Extensive Experience)
Educates others to enhance product and industry-specific knowledge across our business.
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Level 5 Behaviors
(Mastery)
Keeps apprised of industry trends and applies the expertise to business strategy.
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3 Chief of Staff - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Chief of Staff
Proficiency Level - 4
5 Competency for - Chief of Staff
Proficiency Level - 5

Summary of Chief of Staff skills and competencies

There are 0 hard skills for Chief of Staff.
4 general skills for Chief of Staff, Administrative Management, Operations Management, Strategic Management, etc.
18 soft skills for Chief of Staff, Business Acumen, Industry Knowledge, Organizational Savvy, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Chief of Staff, he or she needs to be skilled in Business Acumen, be skilled in Industry Knowledge, and be skilled in Organizational Savvy.

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